Product Returns
Before any items may be returned, a Return Authorization must be obtained by contacting GSI. Items returned without proper Return Authorization will be refused by GSI. Returned merchandise is the responsibility of the buyer until received and inspected by GSI.
Accessory Exchange
Exchanges (store credit only) on unopened accessory items are allowed within 30 days from the date of purchase.
ExchangePlus
Any guitar purchased from GSI is eligible for a one-time exchange, under either policy below. Limited to one exchange per initial purchase.
30-Day Guitar Exchange: Within 30 days from the date of purchase, GSI will exchange any guitar toward the purchase of any other instrument of equal or greater value. Providing the instrument is returned in original condition, the full purchase price will be credited.
2-Year Guitar Exchange: Within two years from the date of purchase, GSI will exchange any guitar toward the purchase of any other instrument of equal or greater value. Providing the instrument is returned in original condition (less normal wear), 70% of the purchase price excluding tax will be credited.
*Please note that guitars originally purchased through a trade-in deal (or any method that does not involve payment of the full purchase price) may not be eligible for the 2-year exchange policy.
** Guitars purchased in the GSI Marketplace don't qualify for ExchangePlus